Cancellation Policy
BOOKING ADJUSTMENTS & REFUNDS
Policy Review Cycle: June 2026
1. Standard Individual Room Bookings
At Leonia Holistic Destination, we recognize that travel schedules can fluctuate due to unexpected circumstances. To ensure high-end spatial availability for all luxury patrons, cancellations or modifications of standard suite selections follow a specific time matrix:
| Cancellation Window Matrix | Deduction Percentage Rate | Refund Processing Outcome |
|---|---|---|
| More than 72 Hours prior to formal check-in | 0% (Zero Fee Charged) | 100% Full Refund back to original payment channel |
| Between 24 to 72 Hours prior to formal check-in | 50% of the complete booking value | 50% Refund balanced as estate credit or returned |
| Less than 24 Hours or No-Show scenario | 100% of the complete booking value | No refund processed; complete inventory released |
2. Peak Season & Blackout Windows
During peak holiday windows, festival matrix blocks, and high-demand new year segments, a strict Non-Refundable protocol applies. Cancellations initiated inside these restricted windows will result in 100% retention of advanced deposits regardless of the time notice provided.
3. Wellness Package Adjustments (Leo Juventa)
Therapeutic sessions, holistic clinical mappings, and spa hydrotherapy windows blocked at Leo Juventa must be adjusted or cancelled at least 12 Hours in advance. Failure to notify our wellness concierge desk inside this timeline will incur a standard retention charge of 50% of the selected therapy value.
4. Massive Events & Convention Arenas (LICEC)
Cancellation parameters governing destination weddings, grand banquets, or multinational corporate exhibitions hosted at the Leonia International Convention & Exhibition Center (LICEC) are handled via separate bilateral enterprise contracts. Standard individual stay parameters do not apply to bulk room allocations or exhibition space downpayments.
5. Strategic Refund Processing Timelines
Once an authorized cancellation token is generated by our desk, verified refunds are processed within 7 to 10 Business Days. The processing speed depends entirely on global merchant gateways and individual banking network protocols.
6. Direct Cancellation Support
To request a formal booking modification or cancel your active sanctuary reservation, kindly communicate your order token directly to our reservation management cell:
- Voice Assistance Support: +91 9889198287
- Electronic Mailbox Desk: reservations@leonia.in